Privacy Statement – SCENTS

At SCENTS, we value your privacy. We handle personal data with care and comply with the General Data Protection Regulation (GDPR). This statement explains which data we collect, why we do so, and how we protect it.

1. Which personal data do we process?

We process personal data when you:

• place an order
• contact us (for example by email or through a contact form)
• visit our website

Depending on your interaction, we may process the following data:

• Name and (company) details
• Billing and shipping address
• Email address and phone number
• Payment information
• Order and return information
• IP address and website behaviour (cookies)
• Any correspondence with our customer service

2. Why do we process this data?

We use your personal data only for clear and legitimate purposes:

• Processing and delivering orders
• Managing your account
• Customer service and communication (for questions, complaints, or requests)
• Improving our website, services, and user experience
• Marketing communication, such as newsletters (only with your consent)
• Complying with legal obligations, such as administration and tax regulations

We never process more data than necessary.

3. Sharing personal data

We only share personal data with trusted partners who help us carry out our services, such as:

• Payment providers (e.g., Adyen)
• Shipping and logistics partners (e.g., DHL)
• IT providers, hosting services, and webshop platforms
• Marketing and analytics partners (with consent)

We have data processing agreements with these partners to ensure your data remains protected. They may only use your data to perform their task for us.

We never sell personal data to third parties.

4. Retention periods

We do not store your data longer than necessary for the purpose it was collected for, unless a legal retention period applies. Examples include:

• Administrative obligations: 7 years for invoices and financial records
• Account data: as long as you maintain an account
• Newsletter data: until you unsubscribe

5. Cookies

Our website uses cookies to:

• ensure the webshop functions properly
• improve your user experience
• collect statistics
• display targeted advertisements (with consent)

You can read more in our Cookie Policy.

6. Your rights under the GDPR

You have the right to:

• access your personal data
• correct your data
• request deletion of your data (“right to be forgotten”)
• request restriction of processing
• object to certain types of processing
• request data portability
• withdraw previously given consent

You can submit these requests by emailing us at: service@scents.nl. We will respond within 30 days.

7. How we protect your data

We take appropriate technical and organisational measures to safeguard personal data against misuse, loss, and unauthorized access. These measures include:

• secure connections (SSL)
• encryption
• restricted employee access
• secure servers

8. Changes to this privacy statement

SCENTS may update this privacy statement when legislation or our services change. The latest version will always be available on our website.

9. Contact details

SCENTS
Email: service@scents.nl
Website: www.scents.nl